Xcoins will always send out coins within 15 minutes of a confirmed transaction. That’s our guarantee.
However, that does not mean that you will always receive coins within 15 minutes. Due to the way blockchain works, there may be slight delays due to congestion.
Occasionally, receiving coins takes a bit longer due to Blockchain delays, but you will be able to track the transaction on the blockchain once we send you the coins. Confirmation typically takes 10-15 minutes.
In some circumstances, our support team will reach out to you for more documentation prior to an order being released. This could be a copy of your credit card, front and back, or a signed delivery confirmation of your previous orders. This is due to our processor requesting this for security purposes. Please watch your email for these requests once you make your purchase.