Sometimes an order does not go through. If you see a transaction on your bank card do not worry, you will never be charged by Xcoins for a failed order. You may need to wait a day or two, for your bank to automatically clear your funds for your use again.
This can be for a variety of reasons:
- Your payment was declined by your bank (card issuer). The only way to understand why this took place is to contact you banks support team.
- 3D authentication fails. This is the Two Factor Authentication layer that a lot of banks now use to ensure your money is safe. If this security layer is not passed, then your funds stay in your bank account
- Insufficient funds in your account
If you have tried different cards and have repeat failed orders, you should contact our support at firstname.lastname@example.org.