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  1. Xcoins.com - Help Center - FAQ
  2. General

General

Buy currency

  • What countries does Xcoins Service?
  • What currencies do we accept?
  • What is the minimum order amount?
  • What is a Cash Advance Fee?
  • Ethereum (ETH) orders and smart contracts

Verification

  • Why do you need to verify my identity?
  • ID verification documents submitted
  • How should you take the perfect selfie
  • What ID can you use to sign up to Xcoins?
  • Your application to join Xcoins was declined
  • How to make sure your verification goes smoothly - ID
See all 10 articles

Orders

  • Resetting your password
  • What does order completed mean?
  • Why has my order failed?
  • What does order cancelled mean?
  • Why does it take time to receive my order?
  • Why does it take time to receive my order?
See all 10 articles

Wallet

  • What is my wallet address?
  • What is a destination tag and why does Ripple (XRP) use them
  • What are cold wallets?
  • What are hot wallets?
  • What is a wallet?

Payment methods

  • Accepted credit/debit cards
  • Overview of bank fees - Cash advance & exchange rate fees

Other

  • What are our business hours?
  • How can I contact Xcoins?
  • Why have I not received my email from Xcoins
  • Why can’t I access my brand new account?

Security

  • How can I protect myself from scams?
  • Forgotten your password?
  • Create a strong password

Referral programme

  • How does the Xcoins affiliate program work?
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