General

Buy currency

• What currencies do we accept?
• What is the minimum order amount?
• What is a Cash Advance Fee?
• Ethereum (ETH) orders and smart contracts

Verification

• ID verification documents submitted
• How should you take the perfect selfie
• What ID can you use to sign up to Xcoins?
• Your application to join Xcoins was declined
• How to make sure your verification goes smoothly - ID
• Hints and tips for faster verification

See all 9 articles

Orders

• Resetting your password
• What does order completed mean?
• Why has my order failed?
• What does order cancelled mean?
• Why does it take time to receive my order?
• Why does it take time to receive my order?

See all 10 articles

Wallet

• What is my wallet address?
• What is a destination tag and why does Ripple (XRP) use them
• What are cold wallets?
• What are hot wallets?
• What is a wallet?

Payment methods

• Accepted credit/debit cards
• Overview of bank fees - Cash advance & exchange rate fees

Other

• What are our business hours?
• How can I contact Xcoins?
• Why have I not received my email from Xcoins
• Why can’t I access my brand new account?

Security

• How can I protect myself from scams?
• Forgotten your password?
• Create a strong password

Referral programme

• How does the Xcoins affiliate program work?