Hints and tips for faster verification

Checking what countries (states if you’re a US resident) we serve.

• Before you sign up do check what countries we operate in. You can see a full list here

Tips on your ID document

• Please check here to see a list of ID documents Xcoins can accept
• Avoid glare in your photos by switching the flash off or removing it from direct light
• Make sure all four corners of your ID are in the photo, and that you’ve photographed both sides (front and back)
• Don’t forget that all the text and the photo needs to be clear
• We can only accept documents that are valid, so make sure that your document is within its expiry date

Tips on what personal information you can supply

• Your country of residence is the country you are currently living in
• Your nationality is the country shown on your passport
• We are unable to use a PO Box as an address - please make sure to use an actual address when you sign up
• Please note: If you live in a country that doesn't use street addresses, such as the UAE, we are able to make an exception
• If you do not have a zip code, simply enter "NA" in the zip code (post code) field

Tips on how to take the verification selfie

• It’s important that your selfie is clear, so you may need to take it a few times 
• Don’t forget that you need to also show your ID document and a piece of paper which has written on it “Xcoins,” as well as today’s date