Why does it take time to receive my order?

Xcoins immediately works to confirm your transaction and send out your coins, once we receive your purchase. Sometimes this process can be very quick, and you can receive the coins in your wallet in a matter of minutes. Other times it takes a little longer. 

Why does it sometimes take longer to receive coins?

It all comes down to the way blockchains are built. Blocks are mined by miners. Each block takes around 10 minutes, and due to the way the blockchains work, this process is hard to speed up. On top of this each block can only hold a certain number of transactions. When there’s a lot of usage you can see how easy it is for transactions to slow down slightly, creating a bottleneck for further transactions. When this happens, you just need to wait it out. Luckily the average waiting times for confirmations are generally low. Always remember that the transaction is in the system, the coins are there and will soon be in your wallet. They just need to be picked up by the miners.