Why has my order failed?

Sometimes an order does not go through. If you see a transaction on your bank card do not worry, you will never be charged by Xcoins for a failed order. You may need to wait a day or two, for your bank to automatically clear your funds for your use again.

This can be for a variety of reasons:

1. Your payment was declined by your bank (card issuer). The only way to understand why this took place is to contact you banks support team.
2. 3D authentication fails. This is the Two Factor Authentication layer that a lot of banks now use to ensure your money is safe. If this security layer is not passed, then your funds stay in your bank account
3. Insufficient funds in your account

If you have tried different cards and have repeat failed orders, you should contact our support at help@xcoins.com.